NAAUD facilitates an array of education and training opportunities to help members and associates stay abreast of changing business needs and technological advances in the marketplace. Expertise is shared during annual meetings where member, associates and guest speakers communicate experiences, ideas and trends. Currently, the organization is working to provide a document archive on industry papers and presentations. Inside Sales and Customer Service Training Manual - This manual is intended to increase product and industry knowledge for inside sales and customer service personnel. The information focuses on providing a better understanding of product, application, and systems used by electric utilities. Technology Conference This biannual NAAUD sponsored conference focuses on eBusiness solutions, integration, and better utilization of information technology. The conference offers exposure to information and applications on technology and business applications specific to serving the unique needs of NAAUD members, associates and customers.